Shipping Policy

Last Updated: October 27, 2026

📦 Shipping Made Simple

At BRICKREGAL, we're committed to making your shopping experience smooth, reliable, and worry-free.

We carefully prepare every order and work with our shipping partners to get your building sets delivered as quickly and safely as possible.

1. Order Processing & Delivery Times

Our estimated delivery schedule is:

Shipping Stage	Estimated Time
Order Processing	1–3 business days
Shipping Transit	10–15 business days
Total Estimated Delivery	11–18 business days

Please Note:

Processing time begins after payment confirmation.
Shipping transit time begins after your order has been dispatched.
Business days exclude weekends and applicable public holidays.
Delivery estimates are not guaranteed arrival dates.
Customs procedures, severe weather, holidays, and carrier delays may affect delivery times.

We always do our best to get your order to you as quickly as possible.

2. 🌍 Shipping Destinations & Fees

BRICKREGAL offers international shipping to supported destinations, including the United States, the United Kingdom, and eligible European countries.

Available shipping destinations are confirmed at checkout.

Free Standard Shipping

We offer free standard shipping on eligible orders to the destinations we serve.

Any optional shipping charges will be clearly displayed at checkout before payment.

Orders are generally dispatched from our fulfillment facilities in China.

3. Customs Duties & Import Taxes

We want your international shopping experience to be as convenient as possible.

BRICKREGAL covers applicable import duties, import-related taxes, and mandatory customs clearance charges for orders covered by this policy.

If a shipping provider or customs authority requests an eligible customs payment:

Contact us at claudecodex91@gmail.com.
Provide your order number and customs payment notice.
Our team will review the request and advise you on the next steps.
If payment is necessary, keep your official receipt and proof of payment.

We will reimburse verified eligible import-related charges in accordance with our policy.

Optional third-party services and unrelated fees are not covered.

4. 🔎 Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email with available tracking information.

You can use your tracking number to follow your package's delivery progress.

Tracking updates may take some time to appear, especially during international transit or customs clearance.

If your tracking information hasn't updated for an unusually long period, please contact us. We're happy to help investigate.

5. Shipping Delays

Occasionally, deliveries may be delayed due to circumstances beyond our reasonable control, including:

Customs inspections.
Public holidays and peak shopping seasons.
Severe weather conditions.
Carrier or transportation disruptions.
Remote delivery locations.

If your shipment is delayed, please contact our support team.

We'll work with our shipping partners to investigate and provide available updates.

If we cannot dispatch your order within the promised timeframe, we'll notify you and provide appropriate options, including cancellation and a refund where required by applicable law.

6. Lost, Damaged, or Missing Packages

Your satisfaction matters to us.

If your package is lost, damaged, or missing items, please email us with:

Your order number.
Tracking number, if available.
A brief description of the issue.
Relevant photos, if applicable.

We'll investigate the situation and provide an appropriate solution, which may include replacement parts, reshipping, or a refund.

For verified delivery issues for which BRICKREGAL is responsible, we'll cover the necessary replacement shipping costs.

7. Shipping Address & Multiple Packages

Please double-check your shipping address before completing checkout.

If you notice an error, contact us as soon as possible. We'll do our best to help before your order ships.

Some larger orders may arrive in separate packages with different tracking numbers.

No additional standard shipping charge will apply solely because we divide an eligible order into multiple shipments.

8. Returns & Refunds

BRICKREGAL offers a 30-day voluntary return policy for eligible purchases.

Products must remain unused and unassembled for change-of-mind returns.
Individually sealed building-block bags must remain unopened.
Customers cover return shipping for voluntary change-of-mind returns.
We provide appropriate remedies for verified defective, damaged, or incorrect products.

For details, please read our Return & Refund Policy.

Your statutory consumer rights remain unaffected.