Политика возврата средств
Last Updated: October 13, 2026
At BRICKREGAL, we believe that every purchase is built on trust.
We sincerely appreciate every customer who chooses to shop with us. Your trust means a great deal to our team, and we are committed to providing a reliable, enjoyable, and satisfying shopping experience.
We understand that sometimes a product may not fully meet your expectations, or unexpected issues may arise during assembly.
Whatever the concern, we encourage you to contact us. We are always happy to listen, communicate, and work with you toward a fair and reasonable solution.
Our goal is simple: to help you enjoy every moment of building, creating, and displaying your collection.
1. Our 30-Day Return Policy
We offer a 30-day return policy.
You may request a return within 30 calendar days after receiving your order.
For voluntary returns due to a change of mind or personal preference, the following conditions apply:
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The product must be unused, unassembled, and in its original condition.
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All individually sealed building-block bags must remain unopened and intact.
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All original pieces, accessories, instructions, stickers, and other included items must be present.
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The original retail packaging must be complete and in good condition.
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The product must not show signs of use, modification, or customer-caused damage.
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Display cases, stands, and other accessories must remain unused, unassembled, and free from scratches or damage.
You may open the outer shipping carton to inspect your order.
However, for voluntary change-of-mind returns, please keep all sealed inner building-block bags unopened and do not begin assembling the model.
These conditions help us maintain product quality and ensure that returned products remain suitable for resale.
These voluntary return conditions do not limit any statutory rights that may apply to your purchase, including rights relating to defective or nonconforming products.
2. Change-of-Mind Returns & Shipping Costs
We understand that customers may occasionally change their minds after receiving an order.
If you would like to return your purchase for personal reasons, please contact our customer service team within 30 days of delivery.
Our Shipping Responsibility
BRICKREGAL covers the original shipping cost of sending your order to your delivery address.
Your Return Shipping Responsibility
For voluntary returns due to personal preference or a change of mind, customers are responsible for the cost of shipping the product back to our designated return warehouse.
Please note:
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We will provide the appropriate return address and instructions after reviewing your request.
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Return shipping costs depend on the package dimensions, weight, shipping service, and return destination.
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We recommend using a trackable shipping service to help ensure your package arrives safely.
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Please keep your return tracking number and shipping receipt until your return is completed.
Please contact us before sending any product back.
Our team will explain the return process, provide the designated return address, and assist you with the next steps.
We also welcome the opportunity to understand your concerns before you decide to return your purchase. If there is something we can reasonably do to improve your experience, we would be happy to help.
Any mandatory consumer rights regarding return shipping and delivery costs remain unaffected.
3. How to Request a Return
To request a return, please contact us at:
Email: claudecodex91@gmail.com
Please provide:
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Your order number.
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Your full name and the email address associated with your order.
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The product you wish to return.
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A brief explanation of the reason for your return.
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Photos of the product and packaging, where relevant.
Our customer service team will review your request and provide the appropriate return instructions.
Once your eligible voluntary return has been accepted, please ship the product to the designated return address within 14 calendar days after receiving our instructions, unless otherwise agreed or required by applicable law.
We kindly ask that you do not send items to an address that has not been confirmed by our customer service team.
We appreciate your communication and will do our best to make the return process clear and straightforward.
4. Refund Processing — Within 7 Days
Once your returned product arrives at our designated warehouse, our team will inspect the package and its contents.
We will verify the product's condition, packaging, accessories, and eligibility for a refund.
For approved voluntary returns, we will initiate your refund within 7 calendar days after receiving and successfully inspecting the returned product.
Refunds will be issued to your original payment method.
Please note:
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Your bank, card provider, or payment platform may require additional time to make the refunded funds available.
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The exact time for the refund to appear in your account depends on your payment provider.
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If we discover any issues during inspection, we will contact you to explain the situation and discuss the available options.
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Where applicable law requires an earlier refund or a different refund process, we will follow those requirements.
We understand that waiting for a refund can be inconvenient, and we sincerely appreciate your patience.
We are committed to handling every eligible refund fairly, transparently, and as efficiently as possible.
5. Damaged, Defective, or Incorrect Products
We carefully prepare every order to provide a positive shopping experience.
However, if your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.
For faster assistance, we recommend contacting us within 7 days after discovering the issue.
Please provide your order number, a brief description of the issue, and relevant photos or videos if available.
Depending on the situation, we may offer:
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Free replacement of missing building-block pieces.
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Free replacement of defective or damaged components.
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Replacement of an incorrect or damaged product.
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Repair or another suitable solution where appropriate.
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A partial or full refund where appropriate or legally required.
If the problem is caused by a verified product defect, packing error, or shipping mistake on our part, we will cover the necessary replacement or return shipping costs.
You do not automatically need to return an entire building set simply because a few pieces are missing.
Our customer service team will review the situation and help determine the most appropriate solution.
Nothing in this section limits your applicable consumer protection rights.
6. Missing Building Blocks or Parts
We understand how disappointing it can be to discover a missing or incorrect piece during assembly.
At BRICKREGAL, we want you to enjoy a smooth and satisfying building experience.
If you discover missing or incorrect pieces, please contact:
To help us identify the parts you need, please include:
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Your order number.
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The product name or model number.
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The missing part number, if available.
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The quantity required.
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A photo of the relevant instruction manual page, if possible.
Once the issue has been verified, we will coordinate with our supplier or fulfillment team to arrange an appropriate solution.
If the missing or defective pieces resulted from a manufacturing or packing issue, we will provide the appropriate replacement parts at no additional cost.
Your building experience matters to us, and we will do our best to help you complete your model and enjoy the final result.
7. Exchanges
If you would like to exchange a product for another model or variation, please contact our customer service team.
Voluntary exchanges depend on product availability and the condition of the original item.
If you request an exchange due to personal preference, you may be responsible for the applicable return shipping costs.
If the exchange is necessary because of a verified product defect or an error on our part, we will arrange an appropriate solution in accordance with applicable law.
8. Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
We will do our best to accommodate your request before the order has been shipped.
Once an order has been dispatched, changes or cancellations through our standard processing system may no longer be possible.
If your order has already shipped, please contact us to discuss the available return options.
Your applicable statutory cancellation rights remain unaffected.
9. Our Customer Care Promise
At BRICKREGAL, we believe that customer relationships should be built on trust, honesty, and communication.
We understand that you have many choices when shopping online, and we sincerely appreciate the confidence you place in us.
If something does not go as expected, please give us the opportunity to understand your concerns and work toward a solution.
We are committed to:
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Listening carefully to your questions and concerns.
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Communicating openly and respectfully.
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Reviewing product-related problems fairly.
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Providing appropriate support for missing or defective parts.
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Handling eligible returns and refunds responsibly.
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Helping customers enjoy their building and collecting experience.
Some situations may require additional time to investigate or coordinate with our suppliers and shipping partners.
We sincerely appreciate your patience and understanding while we work to resolve your concerns.
Your trust matters to us, and we want every BRICKREGAL purchase to be an experience worth remembering.
Thank you for choosing us and allowing us to be part of your building journey.
10. Contact Us
If you have questions about returns, refunds, missing parts, product quality, or your order, please contact our customer support team.
BRICKREGAL Customer Support
Website: https://brickregal.com
Email: claudecodex91@gmail.com
Phone: +86 152 1947 6602
We aim to respond to customer inquiries within 2 business days.
Please include your order number whenever possible so we can assist you more efficiently.
Build with passion. Display with pride.
© 2026 BRICKREGAL. All rights reserved.