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Last Updated: October 13, 2026

Overview

Welcome to BRICKREGAL!

BRICKREGAL operates the website https://brickregal.com, offering building block sets, collectible models, display cases, accessories, and related products.

Throughout these Terms of Service, the terms "we," "us," and "our" refer to BRICKREGAL.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By visiting our website, placing an order, or using our services, you agree to these Terms of Service to the extent permitted by applicable law.

Please read these terms carefully before using our website.

We believe that every purchase is built on trust. Our goal is to offer a secure, transparent, and enjoyable shopping experience while respecting the rights of our customers.

1. Online Store Terms

By placing an order through our website, you confirm that you have the legal capacity to enter into a purchase agreement or are acting with the appropriate authorization of a parent or legal guardian.

You agree to provide accurate, complete, and current information when placing orders or communicating with our customer support team.

You agree not to use our website or products for unlawful, fraudulent, or unauthorized purposes.

You must not attempt to interfere with our website's security, functionality, or operation.

We reserve the right to restrict access or cancel transactions involving suspected fraud, misuse, or illegal activity, subject to applicable law.

2. Product Information and Descriptions

BRICKREGAL strives to provide accurate and detailed information about every product offered on our website.

Our products may include:

• Building block sets and collectible models.

• Mechanical and vehicle building sets.

• Architectural and decorative building sets.

• Display cases, display stands, and accessories.

• Other building and collecting products.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, and other information accurately represent the products offered.

However, minor variations in color appearance may occur due to differences in lighting, photography, and display settings.

Dimensions and measurements identified as approximate are provided for general reference.

Product features, components, piece counts, and included accessories are described on the relevant product pages.

Please carefully review the product description and available options before completing your purchase.

Where a product is offered in different versions or configurations, only the components specifically listed for the selected version are included.

If you have questions about compatibility, dimensions, features, or included components, please contact us before placing your order.

We will work to correct material errors in product information as promptly as reasonably possible.

3. Product Availability

All products are subject to availability.

We make reasonable efforts to maintain accurate inventory information. However, inventory levels may occasionally change due to demand, fulfillment updates, or supplier availability.

If a purchased item becomes unavailable, we will contact you to explain the situation and provide appropriate options.

These may include:

• Waiting for confirmed restocking.

• Selecting an alternative product with your agreement.

• Canceling the unavailable item and receiving the appropriate refund.

We will not substitute a materially different product without your agreement.

4. Pricing and Payment

All product prices are displayed in the currency indicated on our website or during checkout.

We strive to maintain accurate pricing and promotional information.

Before completing an order, customers will be shown the applicable purchase amount, including any charges required to be disclosed at checkout.

BRICKREGAL accepts payments through the payment methods made available during checkout.

Payment processing is performed by supported third-party payment service providers.

We do not require customers to send payment card information through email or other unsecured communication channels.

In the event of a material pricing or listing error, we may contact you before fulfillment to confirm the correct information or offer cancellation and a refund.

We will not charge an increased price without your authorization.

All payment transactions are subject to the applicable payment provider's terms and security procedures.

5. Order Acceptance and Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges that we have received your order but does not necessarily mean that every item has been accepted for fulfillment.

Orders may require additional verification for payment security, inventory availability, shipping restrictions, or suspected fraudulent activity.

If we cannot fulfill an order, we will notify you and issue an appropriate refund for any payment collected for the canceled items.

Customers are responsible for reviewing their order information, including product selection, quantities, delivery address, and contact details.

If you notice an error, please contact our customer support team as soon as possible.

6. Shipping and Delivery

At BRICKREGAL, we aim to provide reliable shipping and clear delivery information.

BRICKREGAL covers the standard shipping cost of sending eligible orders to the customer's delivery address, as described in our Shipping Policy.

Any optional premium shipping services or additional charges, if offered, will be disclosed before payment.

Order processing and delivery estimates are provided in our Shipping Policy, on relevant product pages, or during checkout.

Delivery times may vary depending on:

• Product availability.

• Order processing requirements.

• Shipping carrier operations.

• Delivery location.

• Customs procedures, where applicable.

• Circumstances beyond our reasonable control.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

If we become aware that an order cannot be shipped within the promised dispatch period, we will notify you and provide appropriate options, including cancellation and a refund where required by applicable law.

Please ensure that your shipping address and contact information are accurate when placing your order.

If your package is delayed, lost, damaged, or incorrectly delivered, please contact our support team so we can investigate and provide an appropriate solution.

Additional details are available in our Shipping Policy.

7. Returns and Refunds

We want customers to feel confident when shopping with BRICKREGAL.

We offer a 30-day voluntary return policy starting from the date your order is delivered.

For returns requested because of a change of mind or personal preference, products generally must remain:

• Unused and unassembled.

• Complete with all original components and accessories.

• In their original condition.

• Packaged with individually sealed building-block bags unopened and intact.

• Suitable for resale.

Customers may open the outer shipping carton to inspect their purchase.

For voluntary change-of-mind returns, the customer is responsible for the cost of shipping the product back to our designated return address.

BRICKREGAL is responsible for the original standard shipping cost of sending eligible orders to customers.

Before returning a product, please contact our customer support team to obtain the appropriate return instructions.

For approved voluntary returns, we will initiate the refund to the original payment method within 7 calendar days after receiving and successfully inspecting the returned product.

Additional time may be required for the payment provider to make the refunded funds available.

These voluntary return conditions and processing timelines do not limit any statutory cancellation, withdrawal, refund, or consumer protection rights.

For complete information, please review our Return & Refund Policy.

8. Damaged Products, Missing Pieces, and After-Sales Support

We understand that building and collecting should be an enjoyable experience.

If you receive an incorrect, damaged, defective, or incomplete product, please contact us as soon as reasonably possible.

Our customer service team will review your concern and work with you toward an appropriate solution.

Depending on the circumstances, we may offer:

• Free replacement of verified missing building-block pieces.

• Replacement of defective or damaged components.

• Replacement of an incorrect or damaged product.

• Repair or another reasonable remedy, where appropriate.

• A partial or full refund where appropriate or required by law.

For verified issues caused by product defects, manufacturing errors, packing mistakes, or errors on our part, we will cover the necessary replacement or return shipping costs.

Customers are not automatically required to return an entire building set simply to report a missing component.

For missing-piece inquiries, please provide your order number, product model, and relevant part information where available.

We appreciate your patience and the opportunity to help you complete your building experience.

Nothing in these Terms limits your rights or remedies under applicable consumer protection laws.

9. Order Modifications and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before shipment.

Once an order has entered the shipping process, changes may no longer be possible through our standard fulfillment procedures.

If an order has already been dispatched, please contact us to discuss the applicable return options.

Any statutory cancellation rights remain unaffected.

10. Customer Accounts and Security

If you create a customer account, you are responsible for providing accurate registration information and maintaining the confidentiality of your login credentials.

Please notify us if you believe your account has been accessed without authorization.

We may take reasonable security measures to prevent unauthorized access, fraudulent transactions, or misuse of our Services.

We encourage customers to use secure passwords and avoid sharing sensitive account information.

11. Intellectual Property

The content displayed on the BRICKREGAL website, including original text, graphics, photographs, designs, logos, and other original materials, is owned by BRICKREGAL or used under applicable permissions, except where otherwise indicated.

Such materials may be protected by copyright, trademark, and other intellectual property laws.

You may use our website for lawful personal shopping and informational purposes.

You may not reproduce, distribute, commercially exploit, or otherwise use protected website content without the permission of the relevant rights holder, except as permitted by law.

Third-party product names, trademarks, and logos remain the property of their respective owners.

The appearance of a third-party name or mark does not, by itself, imply sponsorship, endorsement, or an official relationship.

12. Product Safety and Responsible Use

Certain building block sets contain small pieces or components that may present safety risks if handled improperly.

Customers should follow the product's instructions, safety notices, and recommended age guidance.

Some products may be intended primarily for adult collectors or experienced builders.

Please check the relevant product information before purchasing or using any building set.

Children should not use products containing small parts without appropriate supervision where required.

BRICKREGAL does not recommend modifying products in ways that create avoidable safety hazards.

Nothing in this section limits any applicable product safety obligations or consumer rights.

13. Prohibited Uses

You agree not to use our website or Services to:

• Engage in unlawful or fraudulent activities.

• Infringe the intellectual property rights of others.

• Submit knowingly false or misleading order information.

• Upload malicious software or attempt to disrupt our systems.

• Gain unauthorized access to accounts or restricted areas.

• Interfere with the security or functionality of our website.

• Misuse customer service or payment systems for fraudulent purposes.

• Violate applicable laws or regulations.

We may take reasonable and lawful measures to address prohibited conduct, including restricting access to our Services where appropriate.

14. Third-Party Services and Links

Our website may include links to external websites or third-party services.

These may include payment providers, shipping services, social media platforms, or other technology services.

Third-party services may have their own terms of use and privacy policies.

We encourage customers to review those policies when interacting with external websites or services.

BRICKREGAL is not responsible for the independent conduct or content of third-party websites that we do not control, except where applicable law provides otherwise.

15. Privacy and Personal Information

We respect our customers' privacy and are committed to handling personal information responsibly.

We collect and process personal information for purposes such as:

• Processing and fulfilling orders.

• Providing customer support.

• Communicating order updates.

• Preventing fraud.

• Maintaining website functionality.

• Improving our products and services.

• Conducting permitted analytics and marketing activities.

Please review our Privacy Policy for detailed information about personal information collection, use, disclosure, retention, and your applicable rights.

Our Privacy Policy is available through our website.

16. Website Availability and Information

We aim to keep our website accurate, secure, and accessible.

However, temporary interruptions may occur due to maintenance, technical difficulties, updates, or events outside our reasonable control.

We may update product descriptions, website content, or operational features when necessary.

We make reasonable efforts to ensure that important purchasing information remains accurate and accessible.

Nothing in these Terms excludes any guarantees or remedies that cannot lawfully be excluded.

17. Limitation of Liability

To the extent permitted by applicable law, BRICKREGAL is not responsible for indirect or consequential losses resulting from events outside our reasonable control.

However, nothing in these Terms excludes or limits liability for fraud, willful misconduct, personal injury caused by negligence where liability cannot legally be excluded, defective goods, or any other liability that applicable law does not permit us to exclude or limit.

Your mandatory consumer rights, product guarantees, and statutory remedies remain unaffected.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, products, website functionality, or legal requirements.

When changes are made, the revised version will be published on this page with an updated revision date.

Where applicable law requires additional notice or consent, we will comply with those requirements.

Changes will not retroactively remove rights already established under a completed purchase agreement.

We encourage customers to review these Terms periodically.

19. Applicable Law and Consumer Rights

These Terms are subject to applicable law.

Nothing in these Terms is intended to exclude, restrict, or override mandatory consumer protection rights.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any dispute concerning an order or our Services should first be brought to our attention through customer support so that we have an opportunity to review the matter and seek a fair resolution.

Contacting customer support does not prevent you from exercising any legal rights or remedies available to you.

20. Our Customer Commitment

At BRICKREGAL, we believe that trust is the foundation of a lasting customer relationship.

We understand that every purchase represents a customer's confidence in our products and service.

Whether you are building your first model, adding a new collectible to your display, or purchasing a gift, we want your experience to be positive and memorable.

If any issue arises, please contact our team.

We are committed to listening to your concerns, communicating respectfully, and working toward appropriate solutions.

Some issues may require additional time to investigate or coordinate with our suppliers and shipping partners.

We appreciate your patience and will do our best to keep you informed.

Your trust matters to us, and we are grateful for every opportunity to earn it.

21. Contact Information

If you have any questions regarding these Terms of Service, your order, product information, shipping, returns, or after-sales support, please contact us.

BRICKREGAL Customer Support

Website: https://brickregal.com

Email: claudecodex91@gmail.com

Phone: +86 152 1947 6602

Business Operator: [Insert verified legal business name]

Business Address: [Insert verified physical business address]

We aim to respond to customer inquiries within 2 business days.

Please include your order number whenever possible so we can assist you efficiently.

Thank you for choosing BRICKREGAL.

Build with passion. Display with pride.

© 2026 BRICKREGAL. All rights reserved.