שילוח

Last Updated: October 13, 2026

At BRICKREGAL, we believe that every purchase is built on trust.

We sincerely appreciate every customer who chooses to shop with us. We understand how exciting it is to receive a new building block set, start a creative project, or add a collectible model to your display.

Our goal is to make your shopping and delivery experience as smooth, transparent, and worry-free as possible.

We work closely with our fulfillment and logistics partners to ensure that your order is prepared carefully and delivered as efficiently as possible.

Please review our shipping information below.

1. Order Processing Time

Processing Time: 1–3 Business Days

All orders are generally processed and prepared for shipment within 1–3 business days after order confirmation and successful payment verification.

During this period, our fulfillment team may:

Verify your order information.
Check product availability and order details.
Prepare and package your items.
Complete necessary shipping documentation.
Arrange shipment with our logistics partners.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or holidays will generally begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

If an unexpected issue prevents your order from being dispatched within the stated processing period, we will contact you and provide the appropriate options.

2. Estimated Shipping and Delivery Times

We currently offer shipping to supported destinations in the United States, the United Kingdom, and Europe.

Our estimated delivery times are as follows:

Shipping Destination	Processing Time	Shipping Transit Time	Estimated Total Delivery
United States	1–3 business days	10–15 business days	11–18 business days
United Kingdom	1–3 business days	10–15 business days	11–18 business days
Supported European Destinations	1–3 business days	10–15 business days	11–18 business days

Important: Shipping transit time begins after your order has been dispatched and is separate from order processing time.

The estimated total delivery time includes both processing and transportation.

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on the destination, shipping carrier, customs processing, local delivery conditions, public holidays, and other circumstances affecting transportation.

We appreciate your understanding and will make reasonable efforts to help ensure timely delivery.

3. Free Standard Shipping

We are pleased to offer FREE standard shipping on eligible orders to all destinations we currently serve.

BRICKREGAL covers the standard shipping cost of delivering your order to your designated shipping address.

There is no additional standard shipping charge for eligible orders.

If optional premium shipping services become available, their prices will be clearly disclosed before checkout.

We believe that transparent shipping costs are an important part of a positive shopping experience.

Our goal is to help you shop confidently without unexpected standard delivery charges.

4. Customs Duties, Import Taxes, and Clearance Fees

BRICKREGAL covers applicable import duties, import-related taxes, and mandatory customs clearance charges associated with delivering your order to our supported shipping destinations.

We understand that unexpected customs charges can be frustrating, and we want to make the delivery process as convenient as possible.

Our goal is to ensure that customers do not bear unexpected import-related delivery costs for orders covered by this policy.

What If You Are Asked to Pay Customs Fees?

Although we arrange shipping with the intention of covering applicable import-related charges, a local customs authority or delivery provider may occasionally request payment directly from the recipient.

If this happens, please follow these steps:

Contact our customer support team at claudecodex91@gmail.com as soon as possible.
Provide your order number and the customs payment notice or invoice, if available.
Our team will review the charge and help determine the appropriate next steps.
If payment is required to release your package and the matter cannot be resolved before payment, you may pay the applicable charge and retain the official receipt or other valid proof of payment.
Send the payment receipt, amount charged, and related order or tracking information to our customer support team.

BRICKREGAL will reimburse verified import duties, import-related taxes, and mandatory customs clearance fees that you were required to pay for your BRICKREGAL order.

After verifying the payment, we will arrange reimbursement through an appropriate payment method and keep you informed of the process.

Please retain all relevant receipts and payment records until reimbursement is completed.

Any applicable taxes or charges collected directly at checkout will be disclosed as required and will not be reimbursed a second time.

This reimbursement commitment applies to legitimate import-related charges connected to delivery of your order, rather than optional services or unrelated third-party charges.

We appreciate your patience and will work with you to resolve customs-related concerns as efficiently as reasonably possible.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing your tracking number or a link to the available tracking information.

You can use this information to follow your shipment's progress.

Please note that tracking information may not appear immediately after dispatch.

It may take some time for the shipping carrier to scan and update the package in its system.

If your tracking information has not updated for an unusually long period, please contact us.

Our customer support team will help investigate the shipment status with the relevant logistics provider.

6. Shipping Delays

We understand that receiving your order on time is important.

While we work hard to meet our estimated processing and delivery timeframes, occasional shipping delays can occur.

Possible causes include:

High shipping demand.
Public holidays.
Customs inspections.
Weather conditions.
Transportation disruptions.
Carrier processing delays.
Remote delivery locations.
Other circumstances beyond our reasonable control.

If your shipment experiences an unexpected delay, please contact us.

We will work with our shipping partners, request available updates, and make reasonable efforts to help move your delivery forward.

Where we become aware that an order cannot be dispatched within the promised timeframe, we will notify you and provide appropriate options, including cancellation and a refund where required by applicable law.

We appreciate your patience and understanding while we work toward a resolution.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your:

Full name.
Street address and apartment or unit number.
City and state or province.
Postal or ZIP code.
Country or region.
Contact telephone number.

If you notice an error in your shipping information, please contact us as soon as possible.

We will do our best to assist with address corrections before the order is dispatched.

Once a package has been shipped, address changes may depend on the carrier's policies and operational capabilities.

If an incorrect or incomplete address results in a failed delivery, please contact us so we can review the available options and any applicable reshipping arrangements.

8. Lost, Missing, or Damaged Packages

We take delivery issues seriously.

If your package is lost, arrives damaged, or does not reach you as expected, please contact our customer support team.

Please include:

Your order number.
Your tracking number, if available.
A brief description of the issue.
Relevant photographs, if the package or product arrived damaged.

Our team will review the information and contact the appropriate shipping partner when necessary.

Depending on the circumstances, we will arrange an appropriate resolution, which may include:

Investigating the package's location.
Arranging a replacement shipment.
Replacing damaged items or components.
Providing a refund where appropriate or required by applicable law.

For verified shipping losses or damage occurring before delivery for which BRICKREGAL is responsible, we will provide the required remedy without charging you additional replacement shipping costs.

Our priority is to help ensure that you receive the products you ordered.

9. Multiple Packages and Separate Shipments

Some orders may contain multiple items with different packaging dimensions or fulfillment requirements.

In certain circumstances, an order may be shipped in more than one package.

If this occurs, your items may arrive separately and have different tracking numbers.

We will provide available shipping information and help you track any outstanding packages.

You will not be charged additional standard shipping fees simply because we choose to divide an eligible order into multiple shipments.

10. Returns and Return Shipping

We offer a 30-day voluntary return policy starting from the date you receive your order.

If you request a return due to personal preference or a change of mind, you are responsible for the shipping cost of returning the eligible product to our designated return address.

Please contact our customer support team before sending any return package.

We will provide the appropriate return instructions and designated address.

If an item is defective, damaged, incorrect, or incomplete due to an issue for which we are responsible, we will provide an appropriate remedy and cover necessary replacement or return shipping costs.

Our voluntary return conditions do not restrict applicable statutory consumer rights.

For additional details, please review our Return & Refund Policy.

11. Our Shipping and Customer Care Commitment

At BRICKREGAL, we believe that good service continues after you place an order.

Every purchase represents your trust in our products and our team.

We are committed to:

Processing orders carefully and efficiently.
Providing clear and transparent delivery estimates.
Covering standard shipping costs for eligible orders.
Taking responsibility for applicable import duties and related charges as described in this policy.
Helping customers resolve verified customs payment issues.
Assisting with shipping delays, tracking questions, and delivery concerns.
Communicating respectfully and providing meaningful updates when needed.