BRICKREGAL FAQ | Shipping, Orders & Returns

We offer international delivery to the destinations available at checkout. Enter your delivery address to check availability. If your country or region is not listed, email claudecodex91@gmail.com before ordering so we can check the available options.

Please allow 1–3 business days for order preparation after your order and payment have been confirmed. Orders placed on weekends or public holidays generally begin processing on the next business day.

We prepare each order carefully and aim to dispatch it as promptly as possible. Processing time is separate from shipping transit time.

Estimated transit to supported destinations is 10–15 business days after dispatch. Including order preparation, please allow approximately 11–18 business days in total from order confirmation to delivery.

Business days are Monday through Friday, excluding applicable public holidays. Customs clearance, peak periods and local delivery conditions can affect arrival. We work to get your order to you as quickly as possible; these timeframes are estimates.

Standard shipping is free for eligible orders to destinations we currently serve. If an optional premium delivery service is offered, its price will be shown before payment. See our Shipping Policy for details.

For shipments covered by our Shipping Policy, we take responsibility for import duty, import taxes and compulsory customs clearance fees.

If you receive a payment request, email us your order number and the notice or invoice. If you must pay to release the parcel before we can resolve the request, keep the official receipt and send it to us. We will reimburse eligible charges after verification. Optional services and unrelated fees are excluded, and taxes collected at checkout are not reimbursed a second time.

After dispatch, we will email the tracking number or available tracking link to the address used at checkout. Please check your spam folder if you cannot find the message.

The carrier may need time to complete its first scan. Updates can also pause between countries or during customs clearance. If tracking remains unchanged for an unusually long time, contact us with your order and tracking numbers.

Check the latest tracking information and confirm the delivery address on your order. If tracking shows delivery, check your mailbox, safe delivery locations and reception desk, and ask whether someone accepted the parcel for you.

If the parcel is still missing, transit exceeds the estimated delivery window, or tracking shows a delivery problem, email us your order and tracking numbers. We will investigate with the shipping partner and help arrange an appropriate solution.

Yes. Some orders are split into separate parcels, which may arrive on different days with different tracking numbers. We will provide the available tracking details. Splitting an eligible order does not add an extra standard delivery charge.

Delivery estimates do not guarantee arrival on a particular date. For a gift or event, allow time for both processing and transit, with extra room for possible delays. Contact us before ordering if your deadline is important so we can help you review the available delivery information.

Email claudecodex91@gmail.com as soon as possible with your order number and the change you need. We will check whether we can update or cancel the order before dispatch.

Once the parcel has been handed to the carrier, changes or cancellation through our normal fulfillment process may no longer be possible. Contact us to discuss the available options.

Contact us immediately with your order number and the full corrected address, including the postal code and any apartment or unit number. We will check whether the details can still be updated.

Address changes after dispatch depend on the carrier and may not be possible. If an address error causes a delivery failure, contact us so we can review the next steps.

Available payment options and the currency for your order are shown at checkout. Review the final amount before completing payment.

If you encounter a payment error, send us a brief description or a screenshot with sensitive details hidden. Please do not email card numbers, security codes or account passwords.

Check your spam or junk folder and confirm that the email address entered at checkout is correct. If payment appears to have completed but no confirmation has arrived, contact us with the name and email address used for the order so we can check it for you.

BRICKREGAL building block sets are supplied for you to assemble unless the product page states otherwise. Review the product description and selected version for the model specifications and included components.

For products offering both options, Standard is the base model configuration. Lighting + RC Upgraded adds the lighting and remote-control components expressly listed for that product.

Features and accessories vary by model. Check the selected option carefully: lighting, remote control, a display plaque or other accessories are included only when stated for that version.

Batteries are not included and must be purchased separately for components that require them. The required type and quantity depend on the model and accessories. If those details are unclear, contact us before buying batteries.

Yes. Email us your order number, product name, instruction page or step number, and a clear photo of the area you are working on.

Tell us what is unclear or does not seem to fit. We will review the information and help you work through the next step. You can also contact us if you need help locating or accessing your instructions.

Check the individual product description and the exact version you select. Dimensions, piece counts and accessories vary by set; if a detail is not listed, ask us before ordering.

A display case, stand, information plaque or decorative item is included only when expressly listed. Props used to style product photos are not automatically part of the set.

Build time varies with the model's size and complexity, your experience and your preferred pace. We recommend sorting the pieces, keeping the instructions nearby and checking connections as you go.

If you are unsure which model suits your project or available space, contact us with the product name and your questions before ordering.

Place the model on a stable surface away from excessive heat, moisture and prolonged direct sunlight. Remove dust gently with a soft, dry brush.

Support the base when moving the model and avoid lifting it by small decorative parts. For versions with electrical accessories, keep those components dry and follow the supplied instructions.

Please don't worry — this is something we can help with. Email us your order number, product name, the quantity needed, and a photo of the relevant instruction page with the affected pieces marked. Include a part reference if one is available.

For confirmed manufacturing or packing issues, we arrange the necessary replacement pieces free of charge. We will confirm the parts and next steps with you. A missing-piece report does not automatically require returning the whole set.

We're sorry to hear that, and we'll do our best to make it right. Contact us as soon as reasonably possible with your order number, a description of the issue, and clear photos or a short video where helpful. Keeping the packaging and components together while we review the problem helps us help you faster.

We will help determine an appropriate solution under our Return & Refund Policy. Where the issue is our responsibility, we cover the necessary replacement or return delivery costs.

Inspect the contents and take clear photos or a short video of the shipping carton, retail box and any affected components. Email us your order number and the photos so we can check whether the damage affects the product and help with the next steps.

If you are unsure whether a part has been damaged, show us the area before continuing assembly — we'd rather take a look with you first. We will review the situation under our Return & Refund Policy and find a solution you're comfortable with.

If a set isn't quite right for you, that's completely okay. You can ask to return it within 30 calendar days after delivery. We would simply ask that the item comes back unused, unassembled and in its original condition, with the individually sealed parts bags still unopened, and that all original components, accessories, instructions and retail packaging are complete and in good condition.

Opening the outer shipping carton to check your order is always fine. And if something is defective, missing or not the item you ordered, please tell us first — we would much rather sort that out for you directly than have you go through the return process.

If you have simply changed your mind or the set isn't what you were hoping for, the cost of sending the item back to us is yours. We will cover the standard delivery that brought it to you, so there is no extra charge on our side for the original shipment.

If the item is defective, or we sent the wrong thing, please don't worry about postage — we pay the necessary return or replacement shipping costs.

Just email claudecodex91@gmail.com with your order number, the item, and a short note about why you'd like to return it — photos help too if something isn't right. We'll reply with the return address and clear instructions, so please don't send anything anywhere until you hear from us.

Once we've confirmed your return, please send it within 14 calendar days of receiving our instructions, unless we agree on another arrangement. A tracked service is best so you can see where your parcel is, and please keep the receipt until your refund is complete.

Of course — just contact us before returning the item. An exchange depends on stock and the original item's condition. For a personal-preference exchange, return delivery costs may apply. If we sent an incorrect or defective item, we will help resolve it under our Return & Refund Policy.

As soon as your parcel reaches us, we'll check it over to confirm it's in a condition we can offer to another customer. Once that's confirmed, we start your refund to the original payment method within 7 calendar days — we hold nothing back, and the full eligible amount comes back to you.

After that, how quickly the money appears depends on your bank or payment provider, as some take a few extra business days to post it to your account. That part is outside our control, and we will never delay a refund on our side. If you'd like an update at any point, just reply to your support email with your order number and we'll check for you.

If anything about the condition isn't as expected, we'll get in touch and talk it through with you before deciding anything.

Email claudecodex91@gmail.com for product questions, order tracking, assembly help, missing pieces, returns or refunds.

For an existing order, include your order number and a brief explanation. Photos, an instruction step or tracking details can help us understand the issue and respond more efficiently.

Our regular support hours are Monday–Friday, 9:30 AM–6:30 PM, China Standard Time (UTC+8), excluding public holidays. We reply as soon as possible during these hours and aim to respond within 2 business days.

Messages received on weekends or public holidays may be handled depending on staff availability. Otherwise, we will review them when regular business hours resume. Some issues need additional investigation; we will explain the next steps.