Terms of Service

Last Updated: October 26, 2026

Overview

Welcome to BRICKREGAL!

BRICKREGAL operates the website https://brickregal.com, an online store specializing in building block sets, collectible models, mechanical vehicles, architectural creations, display accessories, and related products.

Throughout these Terms of Service ("Terms"), "BRICKREGAL," "we," "us," and "our" refer to the operator of the BRICKREGAL online store. "You" and "your" refer to customers and visitors using our website.

Our online store is powered by Shopify, which provides the e-commerce platform supporting our online shopping experience.

By accessing our website, using our services, or placing an order, you agree to these Terms to the extent permitted by applicable law. Please read them carefully before making a purchase.

Our goal is to provide a transparent, secure, and enjoyable shopping experience for building enthusiasts and collectors worldwide.

1. Use of Our Website

By using BRICKREGAL, you agree to:

• Provide accurate and complete information when placing orders.

• Use our website for lawful purposes.

• Respect the intellectual property rights of BRICKREGAL and other rights holders.

• Avoid activities that interfere with the security or operation of our website.

• Refrain from fraudulent transactions or unauthorized use of payment services.

Customers placing orders must have the legal capacity to enter into a purchase agreement or appropriate authorization where required by applicable law.

We reserve the right to investigate suspicious activity and take reasonable action to protect our customers and business, subject to applicable law.

2. Products and Descriptions

BRICKREGAL offers building block products across several collections, including:

• Supercars and racing car building sets.

• Motorcycle and off-road vehicle models.

• Mechanical engine and engineering-inspired models.

• Architectural and landmark building sets.

• Sci-fi, robotic, and creative building models.

• Display cases, stands, and collectible accessories.

We make reasonable efforts to provide accurate product photographs, specifications, dimensions, descriptions, and included components.

Product appearance may vary slightly due to photography, lighting conditions, or screen settings. Any approximate measurements are identified for reference purposes.

Please review individual product listings carefully before purchasing.

Where specifications or product information contain a material error, we will work to correct the information and provide an appropriate solution if the error affects an order.

3. Product Versions and Features

Selected BRICKREGAL building sets may be available in the following configurations:

Standard Version

Includes the building set and components specifically described on the applicable product page. Lighting, remote-control equipment, or additional upgraded accessories are not included unless expressly stated.

Lighting + RC Upgraded Version

Where available and confirmed in the product listing, this version includes the additional lighting and remote-control components described for that particular model.

Any included display information plaque or additional accessories will be specified in the product details.

Important Product Notes

• Not every building set includes lighting or remote-control functionality.

• Batteries are not included and must be purchased separately where required.

• Included components and supported functions depend on the selected product and version.

• Assembly instructions and applicable product guidance should be followed.

• For questions about assembly, components, or product features, please contact our customer support team.

We do not guarantee functions, accessories, or specifications that are not explicitly included in the relevant product listing.

4. Pricing and Currency

Product prices are displayed in the currency shown on our website or at checkout.

Depending on your selected region, our store may display different currency options.

The final payable amount, including any applicable charges disclosed during checkout, will be shown before you confirm your order.

We strive to maintain accurate prices and promotional information. However, errors may occasionally occur.

If a material pricing error is identified before fulfillment, we may contact you to confirm the correct amount or offer cancellation with a full refund of the affected order.

We will not charge a higher amount without your authorization.

Any applicable discounts or promotional offers are subject to their published conditions.

5. Payment Methods

BRICKREGAL currently offers PayPal as a primary online payment option.

Any additional supported payment methods will be displayed at checkout.

Payments are processed through authorized third-party payment service providers, subject to their applicable terms and security requirements.

Customers should complete payments only through the official BRICKREGAL checkout process.

We will never ask you to send sensitive payment credentials through unsecured email or messaging services.

If you experience payment difficulties, please contact our customer support team for assistance.

6. Order Confirmation and Acceptance

After placing an order, you should receive a confirmation email containing the relevant order information.

Order confirmations acknowledge receipt of your order. Fulfillment remains subject to successful payment verification, stock availability, and applicable delivery restrictions.

We may contact you if additional information is required to process your purchase.

If an ordered product becomes unavailable, we will explain the situation and provide appropriate options, which may include an alternative product with your agreement or cancellation with a refund.

Customers are responsible for reviewing their shipping addresses, contact details, product selections, and order quantities before completing checkout.

If you notice an error, please contact us as soon as possible.

7. Order Processing and International Shipping

BRICKREGAL offers international shipping to supported destinations available during checkout.

Our standard estimated fulfillment and delivery timelines are:

• Order Processing: 1–3 business days.

• Shipping Transit: 10–15 business days after dispatch.

• Estimated Total Delivery: 11–18 business days.

Business days generally exclude weekends and applicable public holidays.

Shipping estimates are not guaranteed delivery dates unless explicitly stated otherwise.

Delivery times may vary because of customs clearance, carrier operations, local delivery conditions, public holidays, severe weather, or circumstances beyond our reasonable control.

We make reasonable efforts to process orders promptly and arrange delivery as efficiently as possible.

Customers will receive shipment confirmation and available tracking information after dispatch.

For further details, please review our Shipping Policy:

https://brickregal.com/policies/shipping-policy

8. Shipping Fees, Customs Duties, and Import Charges

BRICKREGAL provides free standard shipping for eligible orders to supported destinations, as described in our Shipping Policy.

We cover applicable import duties, import-related taxes, and mandatory customs clearance charges for orders covered by that policy.

If a customs authority or shipping provider requests payment of eligible import-related charges, please contact our customer support team.

You may be asked to provide:

• Your order number.

• The customs payment notice or invoice.

• Proof of payment, if payment was necessary.

• Relevant tracking or delivery information.

BRICKREGAL will review and reimburse verified eligible import-related charges in accordance with our published Shipping Policy.

Optional services, unrelated third-party fees, or charges already paid at checkout are not reimbursed again.

Delivery destinations are limited to countries and regions currently supported at checkout.

9. Shipping Delays, Lost Packages, and Delivery Issues

Although we work to provide reliable shipping, delays or delivery problems may occasionally occur.

If your order is significantly delayed, lost, damaged in transit, or delivered incorrectly, please contact us.

We will coordinate with the relevant shipping provider to investigate and determine an appropriate resolution.

Depending on the circumstances, available remedies may include:

• Updated delivery information.

• Shipment investigation.

• Replacement shipment.

• Refund or another appropriate solution.

If we cannot dispatch an order within the promised timeframe, we will notify you and provide the options required by applicable law.

Nothing in these Terms limits applicable consumer rights regarding nondelivery, damaged goods, or delayed fulfillment.

10. Returns and Refunds

BRICKREGAL offers a 30-day voluntary return policy.

Customers may request an eligible return within 30 calendar days after receiving their order.

For voluntary returns due to personal preference or a change of mind, products generally must meet the following conditions:

• The product remains unused and unassembled.

• Individually sealed building-block bags remain unopened and intact.

• All original pieces, accessories, and instructions are included.

• The product and applicable retail packaging remain in their original condition.

• The product has not been modified or damaged by the customer.

Opening an outer shipping carton to inspect the delivered order does not automatically make the product ineligible for a voluntary return.

Return Shipping Costs

For voluntary change-of-mind returns, customers are responsible for the cost of shipping eligible products to the return address provided by BRICKREGAL.

For verified defective, incorrect, or nonconforming products, BRICKREGAL will provide an appropriate remedy and cover necessary return or replacement shipping costs where required by our policy or applicable law.

Refund Processing

For approved voluntary returns, we will initiate the refund within 7 calendar days after the returned product has been received and successfully inspected, unless an earlier refund is required by applicable law.

Refunds are generally issued through the original payment method.

Payment providers may require additional processing time before funds become available.

Please contact our support team before sending any return package.

Full details are provided in our Return & Refund Policy:

https://brickregal.com/policies/refund-policy

Nothing in this section limits mandatory statutory withdrawal, cancellation, product guarantee, or refund rights.

11. Missing Pieces, Damaged Components, and Product Quality

We understand that every component matters when assembling a detailed building model.

If you discover missing pieces, defective components, incorrect items, or a product quality issue, please contact our customer support team.

For faster assistance, provide:

• Your order number.

• Product name.

• A description of the issue.

• Relevant photos or videos, where available.

• The applicable instruction page or part reference, if available.

After reviewing the issue, we will work toward an appropriate solution, which may include:

• Replacement of verified missing pieces.

• Replacement of defective components.

• Assistance with assembly-related questions.

• Replacement of an incorrect or defective product.

• An appropriate partial or full refund.

Verified missing or defective parts caused by manufacturing or packing errors will be replaced at no additional cost.

Minor marks on external shipping packaging do not necessarily indicate damage to the enclosed product. Customers should report substantial packaging damage or suspected product damage so we can review the issue.

Product appearance and condition will be evaluated reasonably, with applicable consumer rights preserved.

We aim to resolve genuine product concerns fairly and efficiently.

12. Assembly and Product Handling

BRICKREGAL building sets may contain numerous small components and intricate assembly structures.

Customers should follow the applicable assembly instructions and use the products responsibly.

Improper installation of electrical accessories, modification of components, or use of incompatible batteries or power supplies may create safety risks.

For models with lighting or remote-control functions, please follow the supplied operating instructions and use compatible equipment.

Any mandatory product safety information, legal protections, or remedies remain applicable.

For help understanding assembly instructions or identifying components, contact BRICKREGAL customer support.

13. Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate eligible requests before dispatch.

Once an order has entered the shipping process, changes may depend on fulfillment status and carrier capabilities.

If your order has already shipped, our team can explain the available return or cancellation options.

Mandatory cancellation and withdrawal rights under applicable consumer laws remain unaffected.

14. Customer Accounts and Information Security

Customers who create an account are responsible for maintaining accurate information and protecting their login credentials.

You agree not to share access information in a way that compromises account security.

Please notify BRICKREGAL if you believe your account has been accessed without authorization.

We may take reasonable security measures to prevent unauthorized access, fraudulent transactions, or misuse of our website.

Customers may also be able to place orders without creating an account, depending on the checkout options currently available.

15. Intellectual Property and Brand Representation

The BRICKREGAL name, original brand materials, website content, product photographs, graphics, and other original creative materials are protected by applicable intellectual property laws, except where otherwise indicated.

You may not copy, distribute, reproduce, or commercially exploit protected content without permission from the relevant rights holder, except as permitted by law.

Any third-party names, designs, trademarks, or other protected materials remain the property of their respective owners.

Unless explicitly stated, the availability of a product on BRICKREGAL does not imply official sponsorship, licensing, endorsement, or partnership with another brand.

If you believe any content on our website infringes your intellectual property rights, please contact us with the relevant details.

16. Prohibited Activities

Customers and visitors must not:

• Use the website for unlawful or fraudulent activities.

• Attempt unauthorized access to website systems or accounts.

• Distribute malicious software.

• Interfere with website operations or security systems.

• Submit deliberately false or misleading transaction information.

• Infringe the intellectual property rights of others.

• Misuse promotional programs or payment mechanisms.

• Engage in conduct that violates applicable laws.

We may restrict access or take other lawful actions where reasonably necessary to protect our website, customers, and operations.

17. Third-Party Platforms and Services

BRICKREGAL uses third-party services to operate its online store and process certain transactions.

These services may include e-commerce infrastructure, payment processing, shipping providers, customer support tools, and analytics systems.

Third-party services may be subject to their own terms and privacy notices.

BRICKREGAL is not responsible for the independent content or conduct of external websites that we do not control, except where applicable law provides otherwise.

Our use of third-party service providers does not remove our responsibilities as the seller for your BRICKREGAL purchase.

18. Privacy and Personal Information

We respect customer privacy and are committed to handling personal information responsibly.

Information may be processed for purposes including:

• Processing customer orders and payments.

• Arranging shipping and delivery.

• Providing customer service.

• Preventing fraud and protecting website security.

• Improving website functionality.

• Performing lawful analytics and marketing activities.

• Meeting applicable legal requirements.

Our online store is hosted by Shopify. Personal information may be processed by Shopify and relevant service providers as described in our Privacy Policy.

For more information about how personal information is collected, used, shared, protected, and retained, please review:

https://brickregal.com/policies/privacy-policy

Nothing in these Terms overrides your applicable data protection rights.

19. Website Availability and Accuracy

We make reasonable efforts to maintain an accurate, secure, and accessible website.

However, temporary service interruptions may occur due to maintenance, technical difficulties, platform updates, or circumstances beyond our reasonable control.

We may correct product descriptions, update website functionality, and improve operational information when necessary.

We are committed to providing accurate and transparent information concerning our products, pricing, shipping, and customer service.

20. Limitation of Liability

To the extent permitted by applicable law, BRICKREGAL is not responsible for indirect or consequential losses arising from events outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, willful misconduct, defective or nonconforming goods, or personal injury where such exclusion is prohibited.

Your mandatory consumer rights, statutory product guarantees, and available legal remedies remain unaffected.

21. Changes to These Terms

BRICKREGAL may update these Terms periodically to reflect changes in our products, services, business operations, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

Where advance notice or additional consent is required by applicable law, we will provide it.

Updates will not retroactively remove rights that customers have already acquired under completed purchase agreements.

We encourage customers to review these Terms periodically.

22. Applicable Law and Consumer Rights

These Terms are interpreted in accordance with applicable law, including any mandatory consumer protection rules that apply to your purchase.

Nothing in these Terms excludes or restricts rights that cannot legally be waived.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If a dispute arises concerning an order, we encourage you to contact our support team so that we can review the issue and seek a fair resolution.

Contacting our support team does not prevent you from exercising your statutory rights or seeking other lawful remedies.

23. Customer Support and Contact Information

If you have questions about these Terms, products, payments, shipping, returns, or after-sales service, please contact us.

BRICKREGAL Customer Support

Website: https://brickregal.com

Email: claudecodex91@gmail.com

Phone: +86 152 1947 6602

Business Operator: [Insert your verified registered business name]

Business Address: [Insert your verified business address]

Customer Service Hours: Monday–Friday, 9:30 AM–6:30 PM (China Standard Time, UTC+8). Weekend and public holiday inquiries are handled according to team availability.

Response Time: We aim to respond to inquiries within 2 business days.

When contacting our support team about an existing order, please include your order number whenever possible.

24. Our Commitment to Customers

At BRICKREGAL, we believe that a great building experience begins with reliable products, transparent information, and helpful customer service.

Whether you are assembling a detailed vehicle model, exploring mechanical construction, or adding a collectible piece to your display, we want your experience to be enjoyable and rewarding.

We are committed to treating customers fairly, handling genuine concerns responsibly, and improving our products and services through ongoing feedback.

Thank you for choosing BRICKREGAL.

Build with passion. Display with pride.

© 2026 BRICKREGAL. All rights reserved.